Refund policy

Thank you for shopping at Rexonlineshop.

Our goal is to ensure that you are completely satisfied with your purchases. If you are not satisfied with any item you purchase from us, we have the following refund policy.

• Refund Time Limit:

Items must be returned within 30 days of receipt.
Full refunds or replacements are provided for incorrect or damaged items.

• Refund Conditions:

Items must be in an unused condition, all tags should be retained, and it should include all original packaging.
We do not accept returns on items returned due to the wrong size or personal preference.
Final sale items, clearance, or promotional items are not eligible for a refund.

Please contact us at info@rexonlineshop.com for return instructions before returning any items.

• Return Process:

Customers are responsible for the return shipping cost unless it is our error.
After returning the item, please provide a tracking number for us to track and process.
Once the returned item passes inspection, we will process your refund within 3 to 5 business days.

• Refund Method:

Refunds will be issued back to your original payment account.

If you have any questions or require assistance, please don't hesitate to contact our customer service team at info@rexonlineshop.com.

Rexonlineshop reserves the right of final explanation.